Frequently Asked Questions

The most frequently asked questions about orders, payments, delivery and delivery, and exchanges and returns can be found here.

Order

All questions about the ordering process and your order can be found here

1. Look up the desired article on www.Dailyness.nl .

2. Select the desired color and size on the product page.

3. Click on the button: 'Add to cart'.

4. Do you have a discount code or gift card? Then enter this during checkout.

5. Click on the "pay" button to complete your order.

6. Then go through the steps for payment.

7. As soon as the order has been placed, you will receive a confirmation email from us and we will start sending your order!

We recommend creating an account when ordering. With an account you can view all your data and orders afterwards.

Payment

All questions about payment and payment options can be found here

Unfortunately this can happen. Due to privacy reasons, Klarna's refusal will not be passed on to Dailyness. For more information and assistance, it is best to contact the Klarna helpdesk. To do this, go to www.klarna.com/nl/customerservice or contact us by telephone on 020 808 28 52.

To still receive your order, we advise you to place a new order and choose a different payment method.

Delivery and delivery

All questions about delivery and delivery can be found here

Exchange and Return

Questions about exchanging and returning your order can be found here.

Did you know that exchanging items is free? :)

Exchange and Return

Questions about exchanging and returning your order can be found here. Did you know that exchanging an item is free?

How can I return my items

Are your received items not entirely to your liking? Whatever the reason, your order may be returned without reason within 14 days.

For returns, please send an email to: info@dailyness.nl. State the order number, the items that are being returned, and the reason for the return.

We will then send you a return label. The return costs are €6.40.

The return label can be paid online and then printed.

The return is as follows:

✓ Put the items you want to return back in the box, with the packing slip.

✓ Make sure the box is properly closed and packed.

✓ Stick the return slip on the box.

✓ Hand in the package at your nearest PostNL location.

The costs for the return are for the buyer.

Please note: Returns that are not registered within 14 days cannot be accepted.

Follow the steps below to exchange items:

Send an email to: info@dailyness.nl with your name, order number and which items you would like to exchange.
State in the email which items you would like to receive back in exchange. Clearly state the desired size and color.
You will receive a shipping label from us that you can print. You can stick this on the package. With this shipping label you can hand in the items for free at the nearest PostNL point in your area.
Make sure the items are packed carefully. Items must be unworn and undamaged.

If you still want to return your order after exchanging, € 6.40 will be charged for the exchange.

Please note: Sample sale items may be exchanged at buyer's expense.

You do not have to pay the (full) Klarna invoice when you return your order in part or in full. To avoid extra costs, we recommend registering your return via the Klarna app. Klarna will then pause the invoice until your return has been processed by us.

As soon as your return has been processed and you have received the return confirmation, the Klarna invoice will also be adjusted. You will receive the adjusted invoice within 23 hours after processing the return.

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Free shipping from €50,-.

Ordered on working days before 4:00 PM = delivered the same day.

Pay afterwards with Klarna.

Free shipping from €50,-.

Ordered on working days before 4:00 PM = delivered the same day.

Pay afterwards with Klarna.

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